To convince parties that they can trust the process and the facilitator.
Votes at Conference: 17
Promoting trust in the service is a complex task. There are some things that you can do to help raise trust in the community as a whole, as well as with the parties.
Emphasize neutrality: Faciliators of CEWLA in Egypt and Karen dispute resolution providers in Thailand alike, build trust by emphasizing that they are there for both parties to help them find a solution
Good communication skills: such as active listening, asking open questions and treating parties with friendly respect are reported to be effective ways to build trust by paralegals in Rwanda and Egypt.
Listening to both sides of story: not jumping to conclusion but patiently listening to both sides of the story is the key to trust according to facilitators in the newtork of Hagaruka in Rwanda and Cewla in Egypt.
Predictability of behaviour increases trust
Trust (or, symmetrically, distrust) is a particular level of the subjective probability with which an agent assesses that another agent or group of agents will perform a particular action, both before he can monitor such action (or independently of his capacity ever to be able to monitor it) and in a context in which it affects his own action (see Dasgupta and Luhmann in particular, this volume). When we say we trust someone or that someone is trustworthy, we implicitly mean that the probability that he will perform an action that is beneficial or at least not detrimental to us is high enough for us to consider engaging in some form of cooperation with him.
Gambetta, Diego (2000) ‘Can We Trust Trust?’, in Gambetta, Diego (ed.) Trust: Making and Breaking Cooperative Relations, electronic edition, Department of Sociology, University of Oxford, chapter 13, pp. 213-237 Download here
Tips to build trust:
Mediation: principles, process, practice, Boulle, L. & Nesic, M., 2001
Access to Justice, the Quality of the Procedure, Klaming L. and Giesen, I, 2008
Facial resemblance can enhance trust This could be an argument of favor of co-mediation.
Facial resemblance can enhance trust
Lisa M. DeBruine, 2002 Download here
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