Convince people to help as third party. By talking to the parties and advising them.
The headmaster of a school in Kibera often is contacted when someone has a conflict. In one case, he was contacted by the mother of one of his students. She had been kicked out of the house and was not allowed to see her children anymore. The headmaster summoned the father over and tried to convince him into acting fairly. He refused. When the father kept on refusing, the head master threatened to expell the daughter from school. Be aware: he only threatened and never was planning on actually doing so. But the father did not want to risk this, and from then on acted more constructively to come to fair terms. He experienced pressure because he did not want to be known as a father who was so stubborn, he got his daughter expelled from school.
Votes at Conference: 9 Firstly, identity the type of power that the person has:
Types of pressure or authority might be:
It is important to explain the outcome of an intervention.
Ebay Community Review Forum and Marktplaats Gebruikersjury are examples of two-level crowd sourced neutral dispute resolution. A seller who is not satisfied with a negative feedback can ask a neutral (layman) arbiter to decide on the disagreement. If the complainant is is still not satisfied she can ask for appointment of a panel of 11 randomly selected users of the bidding system. They decide on the issue with simple majority of the votes.
Abunzi courts; each party selects 2 judges from a list of 15, the two selected judges choose a third to complete the panel
Village Court Manual Papua New Guinea 2003
The intervention of third parties has been shown to reduce the stress experienced in a work conflicts. This is particularly true where the role taken is one with process control (being able to manage how the dispute is solved) rather than arbitration:
Glebels, E., & Janssen, O. (2005). Conflict Stress and Reduced Wellbeing at Work: The Buffering Effect of Third-Party Help. European Journal of Work and Organisational Psychology, 14(2), pp137-155
Involving families in conflicts can help reach solutions to problems.
Umbreit, M. Z., H. (1996). "Restorative Family Group Conferences; Differing Models and Guidelines for Practice." Federal Probation 60(24): 24-29
Group decision making can improve communication and acceptance of decisions
Randy Y. Hirokawa And Marshall Scott Poole, Eds.,Communication and Group Decision Making. Thousand Oaks, CA: Sage Pub., 1996, 488 pp.
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