Consumer
 > Consumer products > Defective products

General, Netherlands, South Korea

Last modified: September 26, 2011
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Rating: 7.5/10 (2 votes cast)

Sharing Rule:

When a consumer product breaks down within the warranty period, due to quality or manufacturing defect, the consumer gets a free repair. If this is not possible, the consumer gets a new replacing product. If the products are not available anymore, the consumer gets a refund. After the fourth or fifth recurring breakdown, the consumer gets a refund including essential costs.


 


Explanation:

When a consumer product breaks down within the warranty period, due to quality or manufacturing defect, the consumer gets a free repair. If this is not possible, the consumer gets a new replacing product. If the products are not available anymore, the consumer gets a refund. After the fourth or fifth recurring breakdown, the consumer gets a refund including essential costs.

If a product breaks down after the warranty period, due to quality or manufacturing defect, the consumer gets:

  • A repair against a reduced fee. The part of the costs to be paid by the consumer can be calculated as follows: (years of usage) / (durable period) x (total costs for repair) = contribution consumer, or (if not possible):
  • A product exchange, or (if not possible):
  • A refund of the depreciated purhase price. The amount can be calculated as follows: (purchase price) - ((year of usage) / (durable period) x (purchase price)).

The durable period of consumer electronics varies per type of product and per quality type. The averages are:

  • Visuals (televisions, settop boxes, home cinemasets, satelitetuners): 6 years
  • Audio (amplifiers, tuners, audiosystems, speakers): 6 years
  • Household big (dryers, fridge/freezers, ovens, washing machines, dishwashers, stoves): 6 years
  • Household small (personal care/wellness, vacuum cleaners, ironing machines, frying/grilling, coffee/espresso/eaterboilers): 3 years
  • Car electronics (audio/video, speakers, navigation): 4 years
  • Office and gaming (pc's, laptops, notebooks, tablets, ereaders, gameconsols, monitors, printers): 2.5 years
  • Portable audio/video/game/navigation (mobile telephones, mp3/mp4 players, portable navigation systems, pda's, portable radio's/cd/dvd/gameconsoles, cameras, remote controls): 2 years

Source:

Sharing rule is based on several regulations and guidelines used in practice:

  • (added on June 27 2011) Korean Consumer Agency Regulations on Consumer Dispute Resolution (download #21): http://roadwaytocollege.com/go/page.pl/000000A/http/www.kca.go.kr/front/english/info_02.jsp)
  • (added on June 27 2011) UNETO-VNI guidelines for depriciation and durable periods (in Dutch): http://www.uneto-vni.nl/main.asp?directory=50%20Consumenten2%20Detailhandel%20voor%20particulieren4%20Gebruiksduurverwachting&file=40025672.htm

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