How we work

The aim of the microjustice facilitator toolkit project

Is to develop a set of tools for dispute resolution in collaboration with practitioners around the world and supported by literature that can support everyone to set up best practice  dispute resolution services that are effective in finding solutions for people.

Knowledge development: offline

In the first phase of the tool development process the focus is on bringing together knowledge from practice and academic study to work towards a set of tools that the partners think can work in well in practice. This process is carried out by partners throughout the world.

To support the tool development process based on experience from local practice, TISCO has developed a set of guidelines. These guidelines can help to identify good practices and the need for tools in an existing process, as well as beginning to formalise the best practices and develop solutions to the challenges. If you would like to develop a set of tools for your own organisation you are welcome to use them.

  1. An overview of ‘How to?’ questions. This is a list of frequently mentioned difficulties, formulated in succinct questions which can form a starting point for the development process. (download here)
  2. Mapping Practices Workshop Guidelines. The first of two workshop guidelines, this workshop focuses on mapping current practices and identify challenges. (download here)
  3. Development Workshop Guidelines. The second of two workshop guidelines, this workshop focuses on developing the good practices into tools, and identifying solutions to challenges. (download here)

Knowledge development: online

The online workplace aims to bring together knowledge from practice across the world. We want to know what you know. We would like to gather as many different opinions and perspectives as possible, so we want to hear your thoughts and comments. If you register on the site, you can edit the content of tools and add comments to many pages.

How do I edit?

Once you are logged in to the site, at the top of many areas there is an ‘edit’ button. This enables you to change the text in the workplace, or add new thoughts, ideas or comments. Just remember to click the ‘Save’ button at the bottom when you are finished!

What should I write?

Because we are interested in what you think or know, any thoughts you have, no matter how small or large, are very welcome. A contribution could be as little as amending the punctuation, or as large as suggesting a complete tool to solve a problem.

I have a solution I would like to share or a question that is not answered?

If you have a solution to a problem that is not listed which you would like to share, or if you have another question that you cannot find an answer to, simply send an email to with the details of the problem and the question or solution, and we will set up a workplace for you. We will then send you a message with a link to the workplace so that you can fill in the details

How can I link to Web addresses in the wiki?

If you want to add a link to a website in wiki, you need to add a special piece of text before and after the address. If you want to link to, you need to put the full address (including ‘http://’) in square brackets along with the text that you would like to be the link. So, if we want a link to with the text ‘link’ we would put [ link] This will appear in the wiki as link

Gathering feedback from practice: offline

In the second phase of the project we aim together feedback about how well tools work in practice from the perspective of all the people involved. To test the effectiveness of tools in practice we use qualitative and quantitative methods to gather feedback from practitioners and beneficiaries.The questionnaires apply indicators of procedural and outcome justice and they are based on TISCO research on measuring access to justice. For more information on the TISCO measuring access to justice project please visit

You can find the questionnaires that we use in this project here:

  1. Impact questionnaire practitioners (download here)
  2. Impact questionnaire beneficiaries (download here)

Gathering feedback from practice: online

When all the first draft tools will be presented on the website we would like to invite all visitors to give feedback on the completeness and usefulness of each tool. Please use the comment boxes to give your opinion or quickly fill out the grading box that you find at the top left of each tool.

Redesign: offline

In last phase of the tool development process, all the feedback  is reviewed and tools will be adapted to strive towards optimal user satisfaction. On a work conference that will be held in October 2011 in Phnom Penh all collaborators will come together to finalise a set of 20 tools. These tools will be real best practices and they are ready to be put into practice and shared by other practitioners who are working on similar problems.

Redesign: online

The final tools will all be presented on the website so that all visitors can access this information and freely download it to adapt to their own local context.  The tool development process is iterative and it has no defined  end point. All tools can be ongoing updated and shared on the microjustice workplace.

The Microjustice Workplace is powered by the Microjustice Initiative and facilitated by TISCO, Tilburg University.

Microjustice Initiative

P.O. Box 80523
2508 GM The Hague
The Netherlands
+31 70 3589221 (phone)
+31 70 3549766 (fax)


Faculty of Law, Tilburg University
Room M 907 (Montesquieu Building)
PO Box 90153
5000 LE Tilburg
+31 (0)13 466 2281 (phone)
+31 (0)13 466 2323 (fax)

Contact the Microjustice Initiative

Your Name (required)

Your Email (required)


Your Message